Customer
SERVICE
Customer Service
At Thomas Labs Pets, we’re committed to providing you and your pets with a seamless and satisfying shopping experience. This page provides helpful information about our services and policies. If you can’t find what you’re looking for, please don’t hesitate to contact us directly!
Customer Service at Thomas Labs Pets
At Thomas Labs Pets, we’re committed to providing you and your pets with a seamless and satisfying shopping experience. This page provides helpful information about our services and policies. If you can’t find what you’re looking for, please don’t hesitate to contact us directly!
Shipping & Delivery
Order Processing: Orders are typically processed within 1-2 business days. We strive to ship orders as quickly as possible.
Shipping Methods: We offer a variety of shipping options through trusted carriers, including USPS and FedEx. You can select your preferred shipping method during checkout.
Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order, the shipping destination, and the selected shipping method.
Free Shipping: We may offer free shipping promotions from time to time. Check our website or sign up for our newsletter for the latest deals and offers.
Shipping Times: Estimated delivery times are provided at checkout and vary depending on the shipping method and destination. Please note that these are estimates and actual delivery times may vary.
Shipping Restrictions: We currently only ship within the United States.
To receive a shipping quote, simply add the desired products to your cart, proceed to checkout, enter your shipping address, and select your preferred shipping method.
Returns & Replacements
We want you to be completely satisfied with your purchase.
Return Eligibility: Please refer to our detailed Return Policy for information on which products are eligible for return and the conditions that apply.
Return Process: Instructions on how to initiate a return can also be found on our Return Policy page.
Ordering
You can place your order conveniently online through our secure website 24/7. If you need assistance with the ordering process or have any questions, please contact our customer service team during business hours.
Payment, Pricing & Promotions
Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as displayed during checkout.
Pricing: All prices are listed in US dollars and are subject to change without notice.
Promotions: We may offer special promotions or discounts from time to time. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Viewing Orders
Account Management: Create an account or log in to your existing account to:
Track the status of your orders
View your order history
Update your account information
Manage your addresses
Updating Account Information
To update your account information, please log in to your account and make the necessary changes in the “My Account” section.
Privacy & Security
We take your privacy and security seriously. Our website uses industry-standard data encryption to protect your personal and financial information. For more details, please review our Privacy Policy
Terms & Conditions
Please review our Terms and Conditions for the full terms governing the use of our website and the purchase of our products.
Contact Us
We’re here to help! If you have any questions or need assistance, please don’t hesitate to contact us:
Email: info@fishick.com
Phone: +1 (650) 646-7982
Hours: Monday – Friday, 9:00 AM – 4:00 PM MST
#Thomas Labs Pets
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