At Thomas Labs Pets, we’re committed to delivering your pet supplies promptly and ensuring your satisfaction with every purchase. This page provides information about our shipping and return policies.

Shipping

• Destinations: We currently ship to addresses only within the United States.
• Shipping Options and Delivery Estimates: When you place an order, we will estimate shipping costs and delivery dates based on the availability of your items, your shipping address, and the shipping options you choose. Shipping options and estimated delivery times are displayed during the checkout process.
• Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. To reflect the policies of the shipping carriers we use, all weights will be rounded up to the next full pound.
• Order Processing: Orders are typically processed within 1-2 business days.
• Free Shipping: We may offer free shipping promotions from time to time. Check our website or sign up for our newsletter for current offers and details.

Returns

• Return Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund.
• Non-Returnable Items: Certain items are not eligible for return, including:
  • Perishable goods
  • Opened or used consumable products (e.g., medications, supplements)
  • Personalized or custom-made items
  • Gift cards
• Reasons for Returns:
  • Customer Remorse: If you change your mind about a product, you can return it within 30 days, as long as it is new, unopened, and in its original packaging. Return shipping costs in this case are the responsibility of the customer.
  • Incorrect or Defective Item: If you receive an incorrect or defective item due to our error, we will gladly cover the return shipping costs and either send you a replacement or issue a full refund, as per your preference.
• Refund Processing: You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes:
  • Transit time for us to receive your return from the shipper (5 to 10 business days).
  • The time it takes us to process your return once we receive it (3 to 5 business days).  
  • The time it takes your bank or credit card company to process our refund request (5 to 10 business days).  

How to Return an Item

1. Contact Us: If you need to return an item, please contact us within 30 days of delivery at [info@fishick.com] or call us at +1 (650) 646-7982. Please provide your order number and details about the product you would like to return.
2. Return Authorization: We will provide you with a return authorization number (RMA) and instructions on how to return the item.
3. Return Shipping: Carefully package the item and ship it to: Thomas Labs Pets 1309 Coffeen Avenue STE 13507 Sheridan, Wyoming 82801

Please Note:

• All returned items must be in their original packaging and in new, unused condition.
• Clearly write the RMA number on the outside of the package.
• We recommend using a trackable shipping service for your return.

Contact Us

If you have any questions about our shipping or return policies, please don’t hesitate to contact us at:

Hours: Monday – Friday, 9:00 AM – 4:00 PM MST

Email: info@fishick.com

Phone: +1 (650) 646-7982