Frequently Asked Questions.
01. Ordering
How do I place an order?
You can easily place an order online through our secure website. Simply browse our products, add the desired items to your cart, and proceed to checkout. You’ll be guided through the process of entering your shipping and payment information.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as displayed during checkout.
We understand that sometimes you may need to change or cancel an order. We try to accommodate changes if possible. Please contact us as soon as possible at [info@fishick.com] or call us at +1 (650) 646-7982. If your order has not yet been processed, we will do our best to accommodate your request. However, once an order has been processed or shipped, we may be unable to modify or cancel it.
02. Shipping
When do I receive my order?
Orders are typically processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
How long will it take to receive my order?
Delivery times vary depending on the shipping method you choose and your location. Estimated delivery times are provided during checkout. Please note that these are estimates and actual delivery times may vary. Refer to our [Shipping & Delivery] page for more details.
What if my order is delayed or lost?
While rare, shipping delays or issues can occur. If your order is significantly delayed or you suspect it may be lost, please contact us, and we will assist you in tracking it down or finding a resolution.
03. Returns & Exchanges
Can I change or cancel my order after it’s been placed?
We accept returns of most new, unopened items within 30 days of delivery. Some items, such as perishables and opened or used consumable products, are not returnable. Please see our [Refund and Returns Policy] for detailed information on eligibility, non-returnable items, and the return process.
How do I return an item?
To initiate a return, please contact us at [info@fishick.com] or call us at +1 (650) 646-7982 within 30 days of receiving your order. We will provide you with a return authorization number (RMA) and instructions on how to return the item.
How long does it take to process a refund?
Once your return is received and inspected, we will process your refund within 5-7 business days. The exact timing may depend on your payment provider.
04. Products
Where are your products sourced from?
We source our products from reputable manufacturers and suppliers within the USA. We prioritize quality and safety in our selection process.
How do I know which product is right for my pet?
We provide detailed product descriptions and usage guidelines on our website. If you have questions about a specific product or need help choosing the right product for your pet, please contact us or consult with your veterinarian.
Do you offer any guarantees on your products?
Product guarantees may vary. Please refer to the individual product pages for any specific guarantees offered. We stand behind the quality of our products and are committed to your satisfaction.